tex–lock FAQ: Answers to the most frequently asked questions
Table of contents
About tex-lock locks
General information about tex–lock Castles
A tex-lock is a flexible textile lock with a steel core. As a bicycle lock, e-bike lock, motorcycle lock, moped lock, scooter lock, and much more, it reliably protects two-wheelers of all kinds from theft.
tex–lock is available in three models:
1. The U-lock with extension tex–lock eyelet, available in X- or U-lock Bundle and in three lengths from 80-160 cm.
2. The rope lock with lock body against lockpicking tex–lock orbit (100 cm).
3. The frame lock extension with universal bolt for insertion into all common frame locks tex–lock mate (120 cm).
Each lock is designed to meet the specific security requirements of different bikes.
Learn more about which tex–lock is the best bike lock for you.
The price of a tex–lock bicycle lock varies from model to model.
Our Textile locks are available from 119 Euro to 149 Euro.
Like urbanbike.news in the tex–lock bicycle lock test 2023 says, you get for it
"an extremely flexible lock with the Made in Germany seal, which is well made and also looks chic. Above all, however, it is a lock that you simply like to use - a characteristic that cannot be measured in numbers, but definitely has a great value!"
Not only bicycle professionals are convinced of the price-performance ratio, but also insurance companies recognize the tex–lock as a secure bicycle lock recognize.
The tex–lock eyelet is available in the lengths 80 cm, 120 cm and 160 cm, the tex–lock orbit in 100 cm and the tex–lock mate in 120 cm.
Which is the right bike lock length for you depends on the number of bike parts you want to secure with the lock. And on their size.
To connect only the front or rear wheel to a solid object , the tex–lock eyelet in size S or the tex–lock orbit is sufficient.
To connect the front and/or rear wheel and frame to a solid object , the tex–lock eyelet in size M has the right length.
The orbit also still gets it done (with one of the two wheels).
To secure front and rear wheel, bicycle frame and an additional component, such as the bicycle saddle with a solid object , the tex–lock eyelet in size is perfect. Here, the orbit unfortunately falls out.
To find out how long a bike lock needs to be for you if your bike has a long wheelbase, you ride a cargo bike, or you want to hook up multiple bikes at once, check out our blog post on the best bike lock from tex–lock.
If none of these lengths are right for you, we will make your tex–lock in the length of your choice for a small additional charge.
Please contact us at [email protected].
tex–lock Locks in desired length are excluded from exchange.
The universal locking bolt of the tex-lock mate fits all common frame locks.
If you are unsure if the tex–lock mate is compatible with your frame lock, let us know the name of your frame lock at [email protected] and we will check if it is compatible or not.
Alternatively, you can order the tex-lock mate and test it yourself to see if it fits.
If not, you can exercise your right of withdrawal within 14 days and return the frame lock extension to us.
If you have an Egret e-scooter with a frame lock, we have developed the Egret mate especially for it.
If you are looking for an extension for the iLockit frame lock, please contact us at [email protected] , because the tex–lock mate is not compatible with it in the standard version.
The best bike lock for e-bikes reliably secures both the expensive electric bike and the battery from theft.
To secure as many high-value bike parts of your e-bike as possible, the tex–lock eyelet in size L has the perfect length.
The ART*2 certified bike lock is also recognized by insurance companies. Which is quite relevant for the value of an e-bike.
Find out which tex–lock model is the the right e-bike lock incl. 5 expert tips on how to properly connect an e-bike.
Thanks to the enormous flexibility of a tex–lock, you can attach the bike lock to the bike, for example, on the handlebars, top tube or seat post.
Thanks to the soft feel and the rubberized metal parts, paint scratches are impossible.
Alternatively, the flexible bike lock can be easily rolled up and stored in the bike lock bag or backpack.
The tex–lock bike lock bag is specially designed for the transport of the eyelet S and M (the eyelet L is unfortunately too large), orbit and mate .
By means of Velcro you bring them quickly and easily without tools on the carrier or on the top tube and take them off again just as quickly.
Soon there will also be an improved model of the former tex–lock saddle holder to carry the bike lock.
Subscribe to our newsletter and find out immediately when the new tex–lock bike lock holder is available.
In order to keep your beloved bike as safe as possible, you should ALWAYS attach the bike lock to solid object.
This is exactly what the tex–lock is made for, so that no object is too wide or too far away.
As is the case with many rigid U-locks or folding locks or with a frame lock alone...
How to properly connect your bike with a tex–lock , you can see in our eyelet video tutorial. There you can also find the orbit and mate instructions.
If you want to securely connect your bike at home, for example in the basement, you can use a strong metal ring to attach the bike lock to the wall.
The tex–lock saddle bracket is no longer available.
Instead, we are currently working on an improved model.
Until that is on the market, you can alternatively use the tex-lock bike lock bag or simply wrap your tex-lock around the seat post or handlebars for transport.
In our newsletter you will find out immediately when the new tex–lock mount will be available.
Each tex–lock is lovingly handcrafted in our manufactory in the west of Leipzig and constantly developed further by tex–lock engineers.
All tex-locks therefore bear the "Made in Germany" seal.
Short transport routes, among other things, are important to us during production, which is why we rely on regional suppliers. Learn more about tex–lock and the production.
tex–lock Security & Certificates
Due to the material combination of hardened special steel inside and various layers of high-tech textile fibers around it, the tex–lock protects your bike from theft attempts with saws, bolt cutters and other cutting tools as well as fire.
That the tex–lock locks eyelet and orbit are safe from bolt cutters has been tested by the ART Foundation and the tex–lock safety certified.
The eyelet has additionally been recognized by Sold Secure for its high resistance to theft attempts.
Learn more about the tex–lock as secure bike lock or let the professionals convince you, who tested the tex–lock in the bike lock test in a bike lock test.
The tex–lock lock withstands attacks with a saw.
Due to the material combination of hardened special steel and high-tech textile, saws grit their teeth on it and blades become blunt.
In the bicycle lock test of vit:bikes you can see that a thief cannot cut the lock with a saw alone and that he needs at least 5 minutes to cut the tex–lock even with the help of a bolt cutter.
vit:bikes confirms that instead of a tex-lock, bike thieves tend to look for easier prey that can be cracked in less time with less effort.
Bike lock tests and videos, such as tex–lock at Galileo, in which a tex–lock is destroyed with a saw, show the tex–lock 1.0 without steel core.
The ART*2 certificate certifies the high level of theft protection of a lock for bicycles and is awarded by the independent ART Foundation from the Netherlands after extensive mechanical security tests.
To receive the ART*2 certificate, a lock must be able to withstand, for example, a 60 cm bolt cutter without being allowed to support it on the floor for additional leverage.
The tex–lock eyelet and orbit have passed this and other ART Foundation tests and thus bear the ART*2 seal of approval.
Learn more about the ART*2 certificate and the tex–lock as theft secure bike lock.
Sold Secure is the UK's leading independent testing and certification body for security products.
It aims to fight crime by independently testing and certifying security products such as bike locks, alarms and more.
Sold Secure offers four levels of security for bike locks:
1. Bronze for casual theft protection
2. Silver for planned attacks
3. Gold for targeted attacks
4. Diamond for highest protection against destructive violent attacks
With the four bike lock security levels, bike owners can choose the lock with the appropriate security level for their bike.
Learn more about what the Sold Secure certification says about the tex–lock eyelet as a secure bike lock says.
Stiftung Warentest tests according to strict rules of the GS (Geprüfte Sicherheit - tested safety) seal and partly sets its own criteria for bicycle lock tests.
As, for example, for the pollutant load in plastics, which is why the tex–lock was rated "poor" in the Stiftung Warentest 2021 bicycle lock test.
The harmful substances in our shrink tubes (the connection between the textile rope and the metal eyelet) complied with the EU regulation for chemical substances, but not with Stiftung Warentest's regulation.
And this despite the fact that an EU standard for skin contact with tools or bicycle handles, even more so for the shrink tubing of bicycle locks. Because with these you usually have even less skin contact.
Nevertheless, we took Stiftung Warentest's criticism of tex–lock very seriously.
We now use, after extensive testing, an alternative, lower-pollution shrink tubing that meets Stiftung Warentest's criteria.
So far, we have not yet been able to prove this improvement in the Stiftung Warentest 2022 and 2023 bicycle lock test.
You can find out more about this at tex–lock bicycle-lock-test-2023.
The tex–lock test 2018 shows the tex–lock 1.0 without steel core.
This has not been available since 09/24/2018 and was recalled in a major promotion.
With the hardened steel core inside the tex–lock 2.0, we have eliminated thetex–lock weak point at the time.
Thus, the results from the tex–lock test 2018 are invalid.
That the tex–lock 2.0 is a tested secure bicycle lock you will find out in the current Bike lock test 2023.
The tex–lock 1.0 without steel core is no longer available since September 24, 2018.
In the tex–lock store and at our tex–lock dealers you can only get the tex–lock 2 .0 with steel core, which makes the bike lock safe against saws and bolt cutters and other cutting tools.
You can clearly recognize the tex–lock 2.0 by the orange ART quality seal attached to the rope end of the tex–lock eyelet and orbit.
You will also find the ENRA seal (e-bike insurance) on our banderoles, as well as the seal of our insurance partner Coya.
Care & Durability
The robust outer layer of the textile rope can withstand quite a bit. The tex–lock has a dirt and water repellent outer weave, similar to an outdoor jacket.
In order for it to last as long as possible, you should still handle it with care:
You can wipe off coarse dirt with a damp cloth and then let the lock air dry.
Also, if the tex–lock, for example, in heavy rain, times got wet, you should let it dry in the fresh air.
As a precaution, you should refresh the outer protective layer of the textile bicycle lock every now and then with a commercially available waterproofing spray.
This also prevents heavy soiling, for example from chain grease. You can combat this with a commercially available stain remover.
By letting it hang and pulling it, you bring the textile rope back into shape if it has ever twisted.
If the textile fiber ever pulls a loop, you can pull it back in or massage it in so that the loop is pulled back into the braid.
Learn more details about textile Cleaning and and care.
Locking with the U and X-lock or tex–lock orbit will give you a long time of pleasure with proper care.
The lock cylinder of the locks needs 1-2 drops of oil, silicone or graphite spray from time to time so that the bicycle lock does not jam.
To do this, the oil must get between the key disks. Therefore, carefully turn the key back and forth in the locking cylinder after adding oil.
Insert the key all the way into the lock cylinder to open and close properly.
Close the cover of the key slot so that it is protected from dirt and the weather at all times if possible.
Learn all the details about how to clean the bike lock if the bike lock is stuck despite all the traffic.
U-locks & spare keys
Unfortunately, we cannot (yet) fulfill your wish with the keyed alike locks.
However, our product development department is always working on new products and also has this request on the table.
About our newsletter you will find out immediately if there are any news.
With the number you find on the key bit (T....), you can order up to three replacement keys from us.
The cost is 12.60 € net (plus VAT) per key. Shipping within Germany is free, otherwise 10 € (with tracking).
Delivery times are approx. 4-6 weeks (in exceptional cases longer due to manufacturer).
Here you can find the tex–lock replacement key.
About the raijn
General questions
raijn is a multifunctional rainwear that transforms from a rain jacket into a coverall in seconds. Optimised for cycling, raijn becomes your flexible companion in everyday mobile life.
The name of our rainwear is derived from the Japanese weather god "Raijin". As one of the oldest deities, he is associated with the weather and its effects. According to Buddhist teachings, he represents the forces of nature and is thus understood as a good spirit. We want to transport this positive energy with raijn.
We are very proud that raijn is realised by a premium outdoor clothing manufacturer based in China. High quality products are created under professional and transparent conditions and manufactured under fair and safe working conditions. In a trusting dialogue and exchange of knowledge with each other, we can constantly improve and grow together.
All materials used are certified by STANDARD 100 by OEKO-TEX®.
raijn is made from a particularly lightweight 3-layer material and offers a water column of 20,000 mm. The breathability of 25,000 g/m²/24h also ensures natural temperature regulation. This means that no moisture can penetrate from the outside, while at the same time perspiration is transported away from the inside to the outside as water vapour via the microporous membrane.
raijn is also equipped with ventilation openings in the back and under the arms. Perforations in the hood provide you with fresh wind and allow you to perceive ambient noise in traffic.
We have placed generous reflective stripes in all important spots. You'll find reflectors on the hood, upper body and back. In addition, the arms, thighs and calves have reflective stripes so that you can always be seen from a distance.
Everything has a price - due to its optimal performance and the amount of material, careful workmanship and fair wages for the seamstresses, the price is appropriate for a durable and carefully designed garment of this quality.
You can find the current list of our partners who offer raijn on our storefinder page.
Use & comfort
raijn is an innovative clothing concept that combines function, fashion and mobility in a practical way. In the blink of an eye, a stylish rain jacket becomes an overall:
- Loosen the trouser legs folded inwards in the waist area
- Fold the trouser panels outwards and close the zips.
- Now close the press studs on both hems of the trousers.
- The adjustable elastics at the waist ensure a perfect fit.
Optional rain overshoes complete the all-weather look to get you to your destination dry.
As this is an outdoor garment that is not cut to figure, we have designed double sizes in the following sizes:
- S/M Ladies
- L/XL Ladies
- S/M men
- L/XL men
raijn takes into account that rainwear is often worn with other outdoor clothing underneath. In general, raijn fits loosely and offers a comfortable fit. Use the size chart to help you choose the right size.
Of course - when developing the raijn hood, we took into account the most common bicycle helmets in terms of shape and size.
One fits all - take the cover shoes out of the belt pouch and simply slip it on. Start by stepping into the front and pulling the cover over your shoe towards the back.
Care & Cleaning
raijn is made of a very light, soft and supple material. Accordingly, you should not bring raijn into contact with sharp objects when stowing it. You should also bear this in mind with your everyday clothing worn underneath, e.g. dungarees, belts, pockets or buckles can cause pressure points and holes in the material.
raijn is not suitable for carrying a backpack or shoulder bag, as the carrying straps can damage the material. However, a small backpack can be worn under raijn.
When cycling, pay attention to the width of the trouser legs so that they do not come into contact with the bicycle chain. Alternatively, use a trouser band that further reduces the leg width.
If the front zip of your raijn doesn't close straight away, it's worth checking that you have really caught both zips. With 2-way zips it can happen that you forget to hook one of the zips. This also happens to us regularly. If this is not the case and nothing else is stuck, please contact our customer service.
Before washing, close all zips and press studs and turn the garment inside out. Wash raijn together with similar garments that are not heavily soiled. It's best to wash raijn in the overall version.
raijn can be washed at 30°C on a gentle cycle with mild detergent. Partial soiling can be removed by wiping the surface. Please do not rub heavily! Product care has a strong influence on the life of your garment and therefore on its sustainability. Regular airing and wiping of the fabric surface also maintains the breathability and finish of your raijn for a long time.
raijn please do not dry clean under any circumstances! We recommend a professional textile care and washing service especially for outdoor & functional clothing. For more information please contact our Customer Care Team: [email protected]
Only wash raijn when it is really dirty. If raijn gets wet in the rain, dry it well. You can reactivate the waterproofing with every wash.
Normally, raijn does not need to be ironed. If necessary (to iron out wrinkles or reactivate the impregnation from time to time), please iron only on level 1 and without steam. Place a cloth or tea towel between the iron and the garment to avoid pressure marks.
raijn is provided with a durable water repellency (DWR) impregnation. Ironing or machine drying maintains this impregnation. If the water on the material no longer beads off, as well as washing and drying no longer show any effect, we recommend a professional and professional re-impregnation. We do not recommend impregnation by yourself. For more information, please contact our customer service at [email protected].
After a rain shower, raijn should be spread out briefly or aired over a chair or coat hanger. Always put raijn back in the bag after use when it is really dry. When dry, simply put raijn back into the integrated belt pouch.
About orders in tex–lock store
Orders & Returns
This payment methods are available to you:
Sofort Banking: The secure online banking service of your bank or savings bank. Your personal banking data remains protected and secret to the maximum. Exactly the same high security and data protection standards as for online banking.
Credit card payment: Pay online with your credit card(3D Secure verification)
SEPA direct debit: You authorize us as the payee to debit the amount of your order (the direct debit) from your account. You just enter your account details and confirm the SEPA direct debit mandate.
PayPalAs a Paypal user, simply pay with your registered login data.
giropayThe alternative to instant banking . The secure online banking of your bank or savings bank protects your personal banking data to the maximum. Equally high security and data protection standards as with online banking and instant banking.
iDeal: Using the online payment system from the Netherlands, customers transfer funds directly from their bank account. It is based on online banking and works like giropay and Sofortüberweisung.
Apple Pay: Apple users can use it to pay without having to enter their credit or debit card data or fill out a complicated form, provided they have a credit card on file in the Apple Pay app ("Wallet").
Mollie is a licensed payment service provider specializing in processing online payments on behalf of merchants (e.g. web store operators such as tex–lock).
Mollie guarantees that your money will be safely transferred from your bank to us.
Since Mollie takes care of making payments, sometimes Mollie or Stg Mollie Payments will show up on your statement.
You have questions or problems with your payment? Write us at [email protected].
Depending on the payment method you chose when placing your order, it may take different amounts of time for the money to be posted back.
Normally it takes about 5 business days until you have your money back.
If it takes longer, please write us at [email protected].
All items purchased in our online store you can return within 14 days.
Attention: The shipping costs for the return are borne by you according to our cancellation rules you.
Here's how you do it:
Fill out the returns form so that we can clearly assign the return and process it faster. This helps you and us.
Return the unused merchandise and the completed form to the following address using a postal service of your choice:
Texlock GmbH - Retoure
Aufgang C, 1.OG
Ludwig-Hupfeld-Straße 16
04179 Leipzig
Less any postage costs for shipping to you, the refund of the payment amount will be made via the original payment method.
We do our best to complete the refund within 14 business days of receiving your return.
Please note: All returned items will be inspected at our warehouse. If an item arrives in worn or damaged condition, or is otherwise in unacceptable condition so that the item cannot be resold, the cancellation may be rejected and no refund will be issued. Upon request, we will return the unsaleable merchandise to you.
If you want to exchange one item for another, reorder the desired product in the tex–lock store and return the unwanted item.
You can find out how to do this in the previous question.
We will process and refund your return regardless of your new order.
For administrative reasons, it is not possible to offset both orders.
In the heat of the moment, something can unfortunately go wrong in our logistics. We are very sorry about that!
If you have received an item that you did not order, please contact [email protected] and we will send you a return label by email.
Once the item reaches our warehouse, we will arrange for a refund to your original payment method.
Please place the original order again. Unfortunately, the two orders cannot be offset against each other.
Something went wrong with the packing - sorry for that!
Please contact us within 14 days from the date of delivery to [email protected] and we will send the missing goods immediately.
Discounts & Vouchers
Go to your shopping cart and redeem your discount code in the "Add Coupon" field.
You must enter your discount code exactly as you received it from us. Please note that the code is case sensitive, without spaces.
The same principle applies to gift vouchers, as they come with a discount code.
